Who are you? Is Heyplays Legit? Can i trust you?

Heyplays is a company that sells gaming accounts. We are based in the UK ( HEYPLAYS LTD ) and provide digital products to our customers cheaply, quickly, and reliably. Customer satisfaction and security are our top priorities. At Heyplays, we strive to provide a trustworthy service and are happy to assist our customers with our 12/7 live support team.

How the automatic delivery works?

After your purchase, download the TXT file located in the “Download” section to your computer. Then you will see the necessary information and usage instructions. Once you follow these steps, everything will be complete!

What is an account?

When you purchase an offline account from Heyplays, you’re not buying a game key; instead, you’ll receive an account that grants you access to play the game. This account includes all the necessary login information. The platform for the account can vary depending on the game, and it may be on Steam, EA, Ubisoft, etc. (mostly on Steam).

Offline Account Details:

• Account Ownership: The accounts belong to Heyplays, and the product you receive is a shared account.
• Usage Mode: You can only play in offline or story modes with this account. Online features and multiplayer modes are not supported.
• Computer Compatibility: Each purchase is valid for use on a single computer only. If you wish to use it on another computer, you will need to purchase the product again.
• No Changes Allowed: The account information can never be changed.
• Compatibility: This product is not compatible with platforms like PlayKey or GeForce NOW; it can only be used on your personal computer.
• Software Requirements: You do not need to download any third-party software. An account containing the game you choose will be provided to you.
• Updates and Progress: You can download and play the latest version of the game from Steam or similar platforms, and you can apply updates as they become available. Your game progress is saved on your computer, making it unique to you and ensuring it is never deleted, mixed up, or lost.
• Heyplays Warranty: You are covered by a Heyplays warranty for 6 months.
• Are the games cracked?
  • No, all our games are purchased at their original prices.
• What are offline accounts?
  • Offline accounts are a way to play games at a cheaper price than normal. You can play all games in offline, career, or story modes.
• Why should I choose Heyplays?
  • We offer same-day delivery, reliable shopping, and 100% customer satisfaction. We handle this professionally with a dedicated team.

After your purchase, all necessary usage instructions will be provided to you in detail. The instructions are very simple to follow, allowing you to enjoy your game easily!

What is Heyplays warranty?

During the 6-month warranty period, you can rely on our technical team for any issues you might encounter with your account. Simply send us a message, and we’ll assist you promptly.

The warranty covers scenarios such as:

• The game being stolen
• Changes to account information
• The account being banned

Rest assured, we are here to support you throughout the warranty period to ensure a smooth gaming experience.

How long will it take to receive my order?

If your order is not an automatic delivery, the maximum time we need to deliver your order is 24 hours. While this is the maximum time, we usually send your orders to the email address you provided within 15 minutes during working hours.

I made the payment, now what?

Once you’ve made the payment, your order will be processed promptly. You will receive your purchased gaming account via email within 10 minutes. Please note that in some cases, this delivery time may extend up to 30 minutes. If for any reason we are unable to deliver your order within 24 hours, you will be notified in advance, and a refund will be issued promptly.

  === The image shows, we are online. Your order will be delivered in 10 minutes normally.

     ===The image shows, we are not in working hours. Your order will be delivered when we are online.

Why you are cheap?

We sell most games as shared accounts, which means we can offer them at lower prices. We aim to keep our profit margins minimal, resulting in more reasonable prices for you.

How long is the warranty period for your products?

All our gaming accounts come with a 6-month guarantee. However, it’s important to note that the guarantee doesn’t imply that issues will arise after the 6-month period. In fact, the majority of our users continue to access their accounts smoothly lifetime! Rest assured, we prioritize providing high-quality accounts and ensuring customer satisfaction throughout their usage.

The game I want is not available on your website?

If the game you’re looking for is not currently listed on our website, don’t worry! Simply reach out to our live support team, and we’ll add it to the site within 10 minutes.

What if I encounter an issue since you don’t offer refunds?

While we don’t offer refunds, we do provide assistance in case of any issues. If your purchase is not delivered within 24 hours from the time of purchase, we will rectify the situation promptly. However, please note that refunds are not possible if the user has mistakenly purchased the wrong product or requests a refund for any other reason. Rest assured, our live support team is always available to assist you. If we are unable to resolve the issue, we will provide a replacement with a new account.

What is Family Pin?

Family Pin is a security measure we place on accounts and is not present on all accounts. The Family Pin is never shared with customers.

I am having trouble with my account?

Please click here, if you have more questions please contact us from our live chat.