Heyplays is a trusted platform that has been providing affordable and reliable digital products, including gaming accounts, for over a year. Based in the UK, we operate 7 days a week, 12 hours a day to ensure the best possible service. We prioritize customer satisfaction and ensure that all products are carefully checked before delivery. Our team is always available for support, and we aim to provide a smooth and trustworthy experience for all our customers. Feel free to reach out to us with any concerns—our commitment is to your satisfaction and security. 

Thank you for your order. If we are within our business hours, your order will usually be delivered within 15 minutes. If your order is auatomatic delivery, you can get it instantly via Discord bot. For more information, please click on the link below:

https://heyplays.com/support-center/orders-and-delivery/docs/i-purchased-a-new-account-how-do-i-receive-it/ 

We’re sorry to hear that! Most issues can be resolved by visiting the relevant link provided: https://heyplays.com/support-center/technical-issues-and-troubleshooting/docs/game-and-steam-both-crash-and-close-while-playing/ 

If your issue isn’t addressed there, please don’t hesitate to reach out to us. We’re here to help!

If you wish to cancel your order, you can submit a cancellation request by visiting the “Orders” section in your “Account” page. However, please note that automatically delivered orders and products that have already been delivered cannot be refunded due to the nature of digital goods. 

If your order qualifies, we usually approve cancellation requests. However, Heyplays reserves the right to decline refunds for any orders at its discretion. 

The warranty period for each product is specified in its description. Most shared offline accounts come with a 6-month warranty. However, 0-hour accounts do not include a warranty since these accounts are thoroughly checked before being delivered to you. 

The warranty for offline/shared accounts typically covers issues such as account inaccessibility or login problems due to changes made by us. However, it does not cover situations where the account is misused, shared with others, or modified without authorization. 

For more information, please review this page: https://heyplays.com/support-center/heyplays-protect/docs/what-is-heyplays-warranty-what-does-it-cover-what-doesnt-it-cover-and-how-long-is-it/ 

If the game you’re looking for is not currently listed on our website, don’t worry! Simply reach out to us, and if we can, we will add your requested game in 48 hours.

We are committed to providing assistance if any account issue arise. If your purchase is not delivered within 24 hours, we will promptly resolve the situation. Please note that refunds cannot be issued for cases such as accidental purchases or other non-delivery-related reasons. However, our dedicated support team is always here to help. If an issue cannot be resolved, we will ensure you receive a replacement account. 

Heyplays offers affordable and reliable services, primarily featuring accounts. Products like shared accounts, and new (0 hours) accounts are significantly cheaper because shared accounts can be used by multiple users simultaneously. This shared usage allows us to provide our products at a lower cost without compromising on quality.