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Account and Membership

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I am a seller; can I purchase from you and resell your products?
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Do I need to create an account before placing an order?
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I purchased a new account, how do I receive it?
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I did not receive my order but the order details showed as completed..
How to cancel an order and initiate a refund on Heyplays?
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Technical Issues and Troubleshooting

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I purchased a game with DLC, but the DLC is not showing on my account
The purchased account does not have the game
The game shows as ‘Purchase’ on my account
Guard code requested every time i log in
Game and Steam both crash and close while playing
Cloud Save error before entering the game
Too Many Retries error when trying to log in
Invalid Platform error when trying to play the game
Wrong username or password error
Error – Steam: You are logged in on another computer already playing
Game won’t start due to ‘Denuvo Activation error’
I’m getting a ‘Something Went Wrong’ error when trying to log in
I can’t change the download location due to the Family PIN
There is family view on my account and it’s asking for a Family PIN
I’m trying to download or play the game, but instead of ‘Play,’ the word ‘Stream’ appears.
There is an “Account Alert” on the account i purchased
The account i purchased is asking for a guard code

Game Product Guides

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Why should I purchase shared/offline accounts?
Are there rules I must follow for offline/shared accounts?
What is a non-changing/offline/shared account?
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Login Instructions

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Login Instructions for Steam and Ubisoft accounts
Login Instructions for Steam and EA accounts
Login Instructions for Ubisoft accounts
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Login Instructions for Epic Games accounts
Login Instructions for Steam accounts without Family PIN
Login Instructions for Steam accounts with Family PIN

Heyplays Protect

2

What is Heyplays Warranty, what does it cover, what doesn’t it cover, and how long is it?
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Promotions and Discounts

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Do I need to create an account before placing an order?

Do I need to create an account before placing an order?

Yes, you need to create an account to place an order.

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Established in 2024, Heyplays offers reliable, fast, and affordable game accounts for platforms like Steam, EA, Ubisoft, Epic, and more. Whether you're a PC or PlayStation gamer, we make stepping into your favorite games easy and seamless. Competitive prices, prompt delivery, and customer satisfaction guaranteed—Heyplays is the ultimate destination for gamers!

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