Before applying for a refund, you may need to read our refund policy: https://heyplays.com/refund_returns/, we recommend that you also refer to Heyplays’s order status instructions for understanding How to handle cancellation: https://heyplays.com/support-center/orders-and-delivery/docs/how-do-i-track-my-purchase/

Orders marked as completed or those with order details already sent and received cannot be refunded due to the nature of digital products.

How to Initiate an Order Cancellation?

Log in to your account.
Go to the Orders section.
Under the View category, click the “Cancel Request” button.
Provide a reason for your cancellation request.
Once submitted, we will review your request and either approve or reject it, providing the reasons for our decision.