This issue is often caused by being logged into the wrong account. Please follow these steps to resolve it:
- Log in with the provided account details:
- Make sure you are using the correct account credentials provided to you after your purchase.
- Double-check that you are logged into the account where the game was purchased.
- Check the ‘Hidden’ folder in your library:
- The game might be hidden in your library. Go to your game library settings and ensure the game isn’t marked as hidden.
- Contact support if the issue persists:
- If the problem continues, provide your order number and account details to our support team for further assistance.
Check remove your game from “hidden” folder:
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